BILLING & PAYMENTS POLICY

At OZbydmods, we are committed to providing customers with a secure, transparent, and reliable payment experience. This Billing & Payments Policy explains how payments are processed and provides important information about pricing, billing, verification, refunds, and payment disputes.

SECURE PAYMENTS

Our website uses Secure Sockets Layer (SSL) technology to encrypt information transmitted between your device and our website.

Online payments are processed through Shopify’s payment infrastructure and trusted third-party payment providers.

OZbydmods does not ordinarily receive or store your complete credit or debit card number. We may receive limited payment information, including the payment status, card type, last digits of the card, billing address, and transaction reference.

No internet transmission or electronic payment system is completely secure, and we cannot guarantee absolute security.

ACCEPTED PAYMENT METHODS

Depending on availability at checkout, we may accept:

• Visa;

• Mastercard;

• American Express;

• Apple Pay;

• Google Pay;

• Shop Pay;

• Afterpay;

• JCB; 

• PayPal.

Available payment methods may vary depending on your location, device, order value, and the payment provider’s eligibility requirements.

Buy-now-pay-later services such as Afterpay are subject to the provider’s approval, terms, fees, and repayment schedule.

CURRENCY AND PRICING

Unless otherwise stated, all prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

Any applicable shipping costs, discounts, taxes, or additional charges will be displayed at checkout before payment is completed.

Prices, promotions, and product availability may change without notice. Price changes will not affect an order that has already been accepted and paid for, except where there is an obvious pricing error.

If a product is listed at an incorrect price due to a genuine error, we may contact you before fulfilling the order and offer you the option to proceed at the correct price or receive a full refund.

PAYMENT AUTHORISATION AND ORDER CONFIRMATION

By placing an order, you authorise OZbydmods and the relevant payment provider to charge the total checkout amount to your selected payment method.

Submitting an order does not necessarily mean it has been accepted. An order is confirmed after payment has been successfully authorised and we issue an order confirmation.

We may place an order on hold or cancel it where:

• Payment cannot be authorised;

• Required billing information is incomplete or incorrect;

• The product is unavailable;

• An obvious pricing or website error has occurred; or

• We reasonably suspect fraud or unauthorised payment activity.

If we cancel a paid order, we will issue a refund to the original payment method unless another arrangement is agreed.

FAILED OR DECLINED PAYMENTS

If a payment is declined or fails:

• The order may not be confirmed or processed;

• You may need to check your billing information;

• You may need to contact your bank or payment provider; or

• You may need to use another available payment method.

OZbydmods is not responsible for fees charged independently by your bank, card issuer, currency provider, or payment service.

FRAUD PREVENTION AND VERIFICATION

To protect customers and prevent unauthorised transactions, we may request additional information to verify an order.

Verification may include confirming your identity, billing details, delivery information, or authority to use the selected payment method.

We may hold, refuse, or cancel an order where verification cannot be completed or where we reasonably suspect fraudulent or unauthorised activity.

REFUNDS, CHARGEBACKS, AND PAYMENT DISPUTES

Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Refund eligibility is governed by our Return and Refund Policy and your rights under the Australian Consumer Law.

If you believe a payment is incorrect or unauthorised, please contact us promptly at support@ozbydmods.com.au so we can investigate.

You retain the right to contact your bank or payment provider about a disputed transaction. We may provide relevant transaction, delivery, order, and communication records to the payment provider when responding to a payment dispute.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

THIRD-PARTY PAYMENT PROVIDERS

Payments may be processed by third parties such as Shopify Payments, PayPal, Afterpay, or other payment gateways.

These providers operate under their own terms, eligibility requirements, security procedures, and privacy policies. We recommend reviewing the relevant provider’s terms before selecting a payment method.

OZbydmods is not responsible for the independent decisions of a payment provider, including whether it approves, declines, delays, or reverses a transaction.

CHANGES AND CONTACT INFORMATION

We may update this Billing & Payments Policy to reflect changes to our payment methods, business practices, or legal obligations.

Changes will take effect when the revised policy is posted on our website. The “Last updated” date will indicate when the policy was most recently revised.

For questions about billing or payments, please contact:

OZbydmods Customer Support
Email: support@ozbydmods.com.au