Shipping Policy

At OZbydmods, we are committed to providing reliable and timely delivery of automotive accessories to customers across Australia. This Shipping Policy explains our shipping costs, processing times, delivery arrangements, and customer responsibilities.

1. SHIPPING DESTINATIONS AND DISPATCH ORIGIN

We deliver to most residential and business addresses within Australia.

To maintain product availability across different vehicle models, orders may be dispatched from our Australian warehouse or from a trusted overseas manufacturing or fulfilment partner.

Where an order contains products from different locations, it may arrive in separate parcels. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

2. SHIPPING COSTS

We offer free standard shipping on all orders delivered within Australia, unless otherwise stated on the product page or at checkout.

Express delivery or special freight services, where available, may incur an additional charge. Any applicable charge will be displayed at checkout before payment.

3. PROCESSING AND DELIVERY TIMES

Handling time: 0–2 business days, Monday to Friday
Order cut-off time: 5:00 PM Australian Eastern Time
Estimated transit time: 2–8 business days within Australia

Orders placed after the cut-off time, on weekends, or on public holidays will normally be processed on the next business day.

Delivery times are estimates and may vary depending on your location, product size, dispatch origin, stock availability, courier capacity, public holidays, extreme weather, or other circumstances outside our reasonable control.

4. CARRIERS, TRACKING, AND SPLIT SHIPMENTS

Depending on the destination and size of the product, we may use Australia Post, Sendle, TNT, Aramex, or another reputable courier or freight provider.

Once an order is dispatched, we will send a confirmation email containing available tracking information. Please allow up to three business days for tracking information to become active.

If an order is sent in multiple parcels, tracking information may be issued separately for each parcel.

Pre-order and back-order products will be dispatched when they become available. Available items may be shipped separately rather than held until the complete order is ready.

5. DELIVERY ADDRESSES AND AUTHORITY TO LEAVE

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at support@ozbydmods.com.au. We will try to update the address, but changes may not be possible once an order has been dispatched.

Some large products cannot be delivered to PO Boxes or Parcel Lockers. Where a physical address is required, we may contact you before dispatch.

Some couriers may use Authority to Leave and place a parcel in a reasonably safe location. If you require a signature or have special delivery instructions, contact us before dispatch. Additional charges may apply to optional signature services.

6. DELAYS, UNSUCCESSFUL DELIVERY, AND MISSING PARCELS

If delivery is unsuccessful, the courier may leave instructions, transfer the parcel to a collection point, or arrange redelivery. Redelivery fees caused by an incorrect address or unavailable recipient may be payable by the customer where permitted by law.

If tracking shows that a parcel has been delivered but you cannot locate it, please:

1. Check the delivery location, mailbox, building reception, and surrounding safe areas;

2. Ask other household members or neighbours;

3. Contact the courier using the tracking information; and

4. Contact us if the matter remains unresolved.

Delivery will generally be considered completed when the courier records delivery to the correct address. However, this does not affect your rights where a parcel was incorrectly delivered, damaged in transit, or not supplied in accordance with Australian Consumer Law.

OZbydmods is not responsible for theft occurring after confirmed delivery to the correct address, except where the loss results from our error, an incorrect delivery by the courier, or where liability cannot lawfully be excluded.

7. AUSTRALIAN CONSUMER LAW AND CONTACT

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If goods are lost before delivery, damaged in transit, faulty, or do not match their description, please contact us so we can assess the issue and provide an appropriate remedy where required.

For questions about shipping or delivery, contact:

OZbydmods Customer Support

📍 Address: U5/150 Colemans Rd Dandenong South , VIC 3175, Australia
📞 Phone: +61 425 750 118
📧Email:  support@ozbydmods.com.au