FAQ

Yes. We offer free Australia-wide shipping on all orders, with products dispatched from our Australian warehouse.

Orders are dispatched promptly from our Australian warehouse. Delivery times vary depending on your location and the selected shipping carrier.

Each product page lists the compatible BYD models and model years. If you're unsure, simply contact our support team before ordering and we'll be happy to help confirm compatibility.

Yes. Our accessories are designed specifically for selected BYD models to ensure a precise fit. Please check the product description before placing your order.

Many of our products include installation guides or videos. If you need additional assistance, feel free to contact our support team.

Yes. We accept change-of-mind returns within 30 days of delivery, provided the following conditions are met:

• The item must be unused and uninstalled.
  
• The item must be returned in its original packaging.
  
• The item must be in new, resalable condition.
  
• Return shipping costs are the customer's responsibility.
  
• A 10% restocking fee will be deducted from the refund.
  

For full details, please refer to our Refund Policy.

If you receive an incorrect, damaged or defective item, please contact us as soon as possible with your order number and clear photos. We'll assess the issue and arrange a repair, replacement or refund where appropriate.

Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method. Refunds are typically processed within 3–5 business days, although some banks or payment providers may take longer depending on their processing times.